Fayetteville, NC, USA
Our Fayetteville project team is helping an industrial client manage, perform, and track tasks associated with the off-site residential drinking water program and other activities being conducted in accordance with a Consent Order. The purpose of the effort is to identify locations where concentrations of per- and polyfluoroalkyl substances (PFAS) are greater than Consent Order thresholds, and streamline the processes for providing residents with alternative drinking water supplies as soon as possible to ensure compliance with a Consent Order.
This project has required an agile, resourceful, and sophisticated response as this time-sensitive and ever-evolving program involves tens of thousands of residents. We have used our innovative eDataRoom platform to manage all site data associated with current and historical well sampling, sampling-related activities, and all phone calls, visits, mitigation installations, and letters sent to each resident. We have generated hundreds of thousands of letters to communicate sampling results and drinking water status with residents, instituted a bottled water program, and designed and administered custom dashboards to track mitigation construction and proactively communicate project status with the project team.
The eDataRoom is used to store all information associated with residents who have been contacted regarding the well sampling and drinking water program. All written and verbal communications with the residents, as well as all of the analytical results, are stored in the eDataRoom to provide a comprehensive record for each resident and their residence.
We have a team of people who work together to generate hundreds of resident letters daily and more than fifty-thousand letters quarterly. We are committed to generating letters in a manner that is both transparent and reliable. The letters are a critical component of the off-site drinking water program as they communicate status with residents. The letters are generated and verified daily, then mailed to owners, tenants, and occupants. The letters are mailed to communicate sampling results and/or offer alternative drinking water supplies such as bottled water, a reverse osmosis (RO) system, or a Granular Activated Carbon (GAC) system if concentrations are greater than Consent Order thresholds.
Bottled Water Program
Bottled water has been distributed to thousands of residents living near the facility with PFAS concentrations in private well water greater than the benchmark levels specified in the Consent Order. Bottled water is provided within three days of a noted exceedance and continues to supply the bottled water until an alternative drinking water system (e.g., RO or GAC) can be installed.
To streamline the process used to distribute bottled water, our team implemented the following program changes which increased the efficiency of the delivery process and significantly decreased the number of complaints and program costs.
- Redistricted residences based on proximity to vendor distribution routes to improve efficiency
- Eliminated duplication and delivery to residences that no longer qualified for bottled water
- Developed and managed a voucher card process which included designing a dashboard to track which residences qualified for and received bottled water as well as those that no longer qualified for bottled water.
Our team works closely with our in-house software development team to design and develop intuitive, user-friendly dashboards which are used to communicate real-time project status with project team members. Each dashboard was designed to meet the specific needs of team members. The project call team uses this valuable tool daily to respond to information requests and address residents’ questions and concerns, and identify potential issues. For example, we can quickly determine the number of samples collected in a day, which letters have been sent to a resident, what types of questions are asked most frequently on the project call line, and which vendor delivers water to a resident.